The more open and honest you are about the matter, the higher the chance of resolving it quickly without getting into major trouble, she says.ĭavid Parnell, a legal consultant, communication coach, and author, agrees that more often than not, it is best to get out in front of any issues or aftershocks from a mistake. So, the natural tendency is to cover up the mistake - but this can be more damaging than taking your lumps by accepting responsibility.” And your reputation is essentially the foundation upon which your brand equity is built.
“This is partially because we know it will hurt our personal, as well as our professional, reputation. “When we make a mistake we experience a cognitive dissonance, which is a form of mental discomfort and tension,” says Mary Hladio, a workplace expert and president of Ember Carriers leadership group.